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Complaints & returns

Submission of complaints

Before submitting a complaint or returning the product, please refer to the following regulations and the procedure for lodging complaints and returns.

Returns and Complaints Regulations

  1. We accept complaints or returns within:
    • 10 business days, European Union countries
    • 15 business days outside of the European Union
    from the date of receipt of the product
  2. Return shipping or complaints must be carried out by registered mail, products must be intact, refunds will be made then  within 10 working days, less shipping costs.
  3. Please do not send  COD returns, as we do not accept them.
  4. In the case of a complaint, please contact us by email within a maximum of 10 days from the date of dispatch.
  5. Complaint does not include the color difference of stickers.

Return / complaint form.

Complaints should be filed by completing refund form on our website. The form should include the following data:

  • first and last name
  • order number
  • e-mail address or correspondence address possibly telephone number
  • indication of the product and description of the malfunction, date of purchase and statement of malfunction.

Returning the Product.

When submitting a complaint, please return the product along with a copy of the purchase invoice.
The product should be sent to the following address:
    Motor Decals
    ul. Słowiańska 17/204
    75-846 Koszalin

Return payment.

It takes a maximum of 14 days from the return shipment to reach our warehouse. As soon as this happens, you will receive a confirmation email from us.
The form of reimbursement depends on the chosen payment method when placing the order.

If you have questions regarding a refund or complaint, you can also contact us by phone or email.

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